Terms of Service for Docfyn
Welcome to Docfyn (“Docfyn,” “we,” “us,” or “our”), a platform designed to connect patients with healthcare providers for seamless healthcare experiences. These Terms of Service (“Terms”) govern your access to and use of the Docfyn website (https://www.docfyn.com/), mobile applications, and any related services, platforms, or tools (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
1. Acceptance of Terms
By accessing or using the Services, you confirm that:
- You have read, understood, and agree to these Terms.
- You are at least 18 years old or have the legal capacity to enter into a binding agreement.
- You will comply with all applicable laws, including healthcare and data protection regulations.These Terms apply to all users, including patients, healthcare providers, and visitors (“Users”).
2. Description of Services
Docfyn provides a platform to:
- Connect patients with licensed healthcare providers for consultations, appointments, and telehealth services.
- Facilitate scheduling, communication, and payment for healthcare services.
- Offer tools for managing health records and accessing health-related information.The Services do not include direct medical care or emergency services.
3. User Eligibility and Accounts
To use the Services, you must:
- Be a resident of a region where Docfyn operates (check availability at https://www.docfyn.com/).
- Provide accurate, complete, and current information during registration.
- Maintain the confidentiality of your account credentials.You are responsible for all activities under your account. Notify us immediately at support@docfyn.com if you suspect unauthorized access.
4. User Responsibilities
You agree to:
- Use the Services for lawful purposes only.
- Provide accurate information when booking appointments or interacting with providers.
- Respect the rights of other Users, including providers’ schedules and policies.
- Not use the Services to transmit harmful, offensive, or illegal content.
- Not attempt to interfere with or disrupt the Services (e.g., through hacking or unauthorized access).
5. Healthcare Provider Responsibilities
If you are a healthcare provider using Docfyn, you agree to:
- Maintain valid licensure and comply with all professional standards.
- Provide accurate information about your qualifications, availability, and services.
- Deliver care in accordance with applicable medical and legal standards.
- Protect patient confidentiality as required by law (e.g., HIPAA).
6. Fees and Payments
- Patients: Booking appointments or accessing certain features may incur fees, which will be clearly disclosed before confirmation. Payments are processed securely through third-party payment processors.
- Providers: Docfyn may charge subscription or transaction fees for using the platform, as outlined in your provider agreement.
- All payments are non-refundable unless otherwise stated or required by law. You are responsible for any taxes applicable to your use of the Services.
7. Intellectual Property
All content on the Services, including text, logos, designs, and software (excluding user-generated content), is owned by Docfyn or its licensors and protected by copyright, trademark, and other laws. You are granted a limited, non-exclusive license to access and use the Services for personal, non-commercial purposes. You may not:
- Copy, modify, or distribute any part of the Services without our written consent.
- Use Docfyn’s trademarks or branding in a way that suggests endorsement or affiliation.
8. User-Generated Content
You may submit content, such as reviews or profile information, to the Services. By doing so, you:
- Grant Docfyn a worldwide, royalty-free, perpetual license to use, display, and distribute such content for purposes related to operating and promoting the Services.
- Represent that you own or have rights to the content and that it does not violate any laws or third-party rights.Docfyn reserves the right to remove or modify content that violates these Terms or is otherwise objectionable.
9. Third-Party Links and Services
The Services may include links to third-party websites, such as payment processors or external health resources. Docfyn is not responsible for the content, accuracy, or practices of these third parties. Your interactions with them are governed by their terms and policies.
10. Disclaimers
- No Medical Advice: Information on the Services is for informational purposes only and does not constitute medical advice. Always consult a qualified healthcare provider for medical decisions.
- Service Availability: We strive to maintain uninterrupted access but do not guarantee that the Services will be error-free or available at all times.
- Provider Interactions: Docfyn facilitates connections but is not responsible for the quality, accuracy, or outcome of services provided by healthcare providers.
11. Limitation of Liability
To the fullest extent permitted by law, Docfyn, its affiliates, and their respective officers, directors, and employees will not be liable for:
- Indirect, incidental, or consequential damages arising from your use of the Services.
- Any damages exceeding the amount you paid to Docfyn in the prior 12 months.
- Issues arising from your interactions with healthcare providers or other Users.This limitation applies regardless of the legal theory (e.g., contract, tort, or statute).
12. Indemnification
You agree to indemnify and hold harmless Docfyn and its affiliates from any claims, losses, or damages (including reasonable attorneys’ fees) arising from:
- Your use of the Services.
- Your violation of these Terms or applicable laws.
- Your content or interactions with other Users.
13. Termination
We may suspend or terminate your access to the Services at our discretion, including for:
- Violation of these Terms.
- Suspected fraudulent or illegal activity.
- Failure to pay applicable fees.You may terminate your account at any time by contacting contact@docfyn.com. Upon termination, your right to use the Services ceases, but provisions like indemnification and limitation of liability survive.
14. Changes to Terms
We may update these Terms to reflect changes in our Services or legal requirements. We will notify you of material changes via email or through the Services. Continued use after changes constitutes acceptance of the revised Terms.
15. Governing Law and Dispute Resolution
Any disputes will be resolved through:
- Negotiation: Contact us first to resolve issues amicably.
16. Contact Information
For questions or concerns about these Terms, contact:
- Email: contact@docfyn.com
- Address: Docfyn, E-106, Gd Flr, Right Side, Abul Fazal Enclave 1, Jamia Nagar, New Delhi, South Delhi, India- 110025
17. Miscellaneous
- Entire Agreement: These Terms, along with the Privacy Policy, constitute the entire agreement between you and Docfyn.
- Severability: If any provision is unenforceable, the remaining provisions remain in effect.
- No Waiver: Our failure to enforce any right does not waive that right.
- Assignment: You may not assign these Terms without our consent; we may assign them freely.
